The MY OAK is our loyalty program for all you oak lovers out there. Here at Oakberry, we believe that it’s always good to give something back, so we like to reward our loyal customers with special treats. 

It works like this. The more you buy, the more points you’ll earn, and the bigger will be the reward you can redeem on any of our menu items. 

Sign up today by downloading the MY OAK app from the App Store or Google Play. Be sure to scan your app every time you purchase or order via the app and you’ll soon earn enough reward points for a free Oakberry.

To be eligible to join the MY OAK, a person must have a valid phone number, a valid email address and be 13 years of age or older. 

Those under the age of 18 are eligible to participate in the MY OAK provided they are over the age of 13 and have received parental or guardian consent in addition to the mandatory acknowledgement and agreement to the terms and conditions. Oakberry reserves the right to request the parent or guardian to confirm consent of the individual’s participation at any time.

Step 1 – Download the MY OAK mobile app on iOS or Android, register your details and follow the prompts to verify your mobile number and/or email address. 

Step 2 – Register your details and follow the prompts to verify your mobile number and/or email address.

(Please note: you must use a valid email address when registering.  If you have registered before, you cannot register another account with the same email.  If you are having difficulty joining, please email [email protected])

There is 1 type of card (digital) and there are 2 ways to access them:

• A digital card is available on the mobile app on the profile screen.
• You can also access a digital version of your card by logging into the website on a mobile device. Click on ‘My Profile’ and the barcode will appear.

To activate your account. you must verify your email. You will be sent a verification email once you sign up online. Please check your junk folder if you don’t see the verification email, otherwise please contact [email protected] if you are having issues.

You can check how many points you have by heading to the app or logging into your account. You can also ask our friendly OAKBERRY team members to check for you!

Go to the ‘ORDER’ section of the MY OAK app and select your favourite acai. As in the store, you’ll see that you can pick your size and customise your acai, by choosing your unlimited toppings. Then, pick your extra toppings to add the finishing touch.

Once you’ve got your order sorted, you can set your pick-up time. If you are already on route, you’ll probably want your Oakberry ASAP, or you can arrange to pick it up later, so you can swing by when it suits you. Either way, you’ll never have to queue at OAKBERRY again!

Keep in mind, you will need to be connected to the internet (through Wi-Fi or 4G) to log in and use the app.

If you have already placed your order on the app, you will need to contact the Oakberry store you ordered it from immediately, to make any changes to your order. Hurry, there’s no time to lose!

Don’t panic! It can sometimes take up to 24 hours for your reward to be loaded into your account. If your reward still does not appear after this time or you are having trouble with your account, click here to contact our Customer Care Team and they will be happy to help.

Please note – you cannot earn points on any discounted promotions e.g. Loyal-Tea app welcome half-price offer, and other vouchers on the app.

Please ensure you have the latest version of the MY OAK app by doing an app refresh via your relevant app store. 

Once updated and you’ve logged in this should solve the issue. If the issue continues, delete the app, and re-install it. You will then be able to log in with your account details.

Well, that’s annoying! Have you tried resetting it? Click on where it says “Forgot your password? Click here to reset it”. You will need to enter the email address linked to your account. Then we’ll send you an email, so you can reset it. This time, try and pick a memorable one! If you’re still having trouble, don’t panic! Simply, email our Oakberry Customer Care Team [email protected] and we’ll get it all sorted out for you. You will need to include the following information:

• Your MY OAK Member Number
• Your MY OAK Member Verification Code
• First Name
• Last Name
• Email address
• Mobile number
• Date of Birth

Make sure you give us all the info above, so we can help you as soon as possible.

Sorry about that! This could be caused by a couple of things; your latest card number might not be registered with us yet or your personal details could be out of date.

Don’t worry, our Customer Care Team can fix this for you. They just need to update a few of your details on the system to unlock your account. Please contact our Customer Care Team on [email protected].

You will need to include the following information:

• Your MY OAK Member Number
• Your MY OAK Member Verification Code
• First Name
• Last Name
• Email address
• Mobile number
• Date of Birth

You can update your account details via your mobile app. If however, you need to change your date of birth because you accidentally put in the incorrect date, please contact [email protected].

No, there is no physical card option. When you create the MY OAK account online, you will automatically be issued a digital card.

We’re sorry to see you go. To cancel your membership, please log into your account and in the menu section go to “Permanently Delete Account” and follow the prompts. Otherwise, you can also email us via [email protected].